Terms and Conditions
1. Introduction
Welcome to Crafty Rose. These Terms and Conditions govern your use of our website and any purchases made through our store. By accessing or using our website, you agree to these Terms.
2. Business Information
Crafty Rose is based in York, UK, and specializes in selling craft products. We are not a registered business.
3. Products and Pricing
All products displayed on our website are described and pictured as accurately as possible. Prices listed include all applicable taxes, and items for sale are subject to availability. Crafty Rose reserves the right to change prices at any time without notice.
4. Payment Methods
We accept the following payment methods:
- Credit Card
- Debit Card
- PayPal
- Apple Pay
- Google Pay
By completing a transaction, you confirm that you have the authority to use the payment method provided.
5. Shipping and Delivery
Shipping is only available within the UK, and orders will be dispatched every Monday for purchases made before midday on Sunday. Shipping services are currently provided by DHL and Yodel, but may change without notice. Delivery times depend on the shipping service selected by the customer at checkout. Once shipped, Crafty Rose is not responsible for any delays caused by the courier.
6. Returns and Refunds
We comply with the UK Distance Selling Regulations for all products under £40 in value. Customers are responsible for the cost of return shipping. For returns, please contact us within 14 days of receiving your order. All items must be returned in their original condition.
7. Customer Accounts
You may choose to create an account with us or checkout as a guest. Account creation is optional and designed to enhance the shopping experience.
8. Intellectual Property
All content, including text, images, and product descriptions, is the property of Crafty Rose and may not be used, copied, or distributed without our permission, except for promotional purposes.
9. Limitation of Liability
Crafty Rose limits its liability in accordance with the UK Distance Selling Regulations for products under £40. We are not liable for any damages, loss, or injury arising from the use of our website or products.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the English courts.
Privacy Policy
1. Introduction
At Crafty Rose, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of personal information when you use our website:
- Personal Identifiable Information (PII): This includes your name, email address, billing address, delivery address, phone number, and payment details when you place an order.
- Non-Personal Data: We may collect data about your browser type, IP address, and browsing activities through cookies and similar technologies.
- Payment Information: Payment details, such as credit card or PayPal information, are processed by our secure third-party payment processors (such as PayPal, Apple Pay, Google Pay), and we do not store this data on our servers.
3. How We Use Your Information
We use the information we collect in the following ways:
- To process and fulfill your orders, including shipping and returns.
- To communicate with you regarding your order or any inquiries.
- To improve our website and customer experience.
- To send you marketing and promotional emails, with your consent.
4. Sharing Your Information
We only share your personal information with third parties when necessary to provide our services, including:
- Payment Processors: To securely handle your transactions (e.g., PayPal, Apple Pay, Google Pay).
- Shipping Partners: To fulfill orders (e.g., DHL, Yodel).
- Legal Obligations: If required to comply with legal requests, court orders, or regulatory obligations.
We do not sell or rent your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
We use cookies to improve your browsing experience and gather information about your use of our website. You can manage your cookie preferences through your browser settings.
6. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to the processing of your data.
- Withdraw consent for marketing communications at any time.
- Request a copy of the personal data we hold about you.
To exercise any of these rights, please contact us at privacy@craftyrose.uk
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax or legal obligations).
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant updates by posting a notice on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Crafty Rose
Email: privacy@craftyrose.uk